CAREER PATHS Banking.pdf

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Published by Express Publishing
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Berkshire RG19 6HW
Tel.: (0044) 1635 817 363
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.expresspubl is hi ng.co.uk
©
Express Publishing, 2011
Design and Illustration
©
Express Publishing, 2011
First
published 2011
Made
in
EU
All rights reserved.
No part of this publication may be reproduced, stored in a retrieval system, or
transmitted in
any form, or by any means, electronic, photocopying, or otherwise, without the prior
written
permission
of the publishers.
This book is
not meant to be changed in any way.
ISBN 978-1 -78098-355-4
Acknowledgements
Authors'
Acknowledgements
We would
like to thank all the staff at Express Publishing who have contributed their skills to producing
this book.
Thanks for their support and patience are due in particular to: Alex Newton (Editor in Chief);
Sean Todd (senior
editor); Steve Miller (editorial assistant); Richard White (senior production controller);
the Express
design team; Sweetspot (recording producers). We would also like to thank those institutions
and
teachers
who
piloted the manuscript, and whose comments and feedback were
invaluable in
the
product
ion of the book.
Every effort has been
made to trace all the copyright holders. If any have been inadvertently
overlooked, the publishers
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opportunity.
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Scope and sequence
Unit
Topic
Money
Reading context
Advertisement
Vocabulary
cash, coin, change, check, currency, exchange,
balance, exchange rate, fee
bill strap, coin wrapper, cash drawer, cash, coin,
fingerprint pad, ink, deposit bag, stamp, pen,
counterfeit pen
filing cabinet, desk, post, rope, conference table,
desk chair, teller pedestal, couch, armchair, mat
Function
Stating total
amounts
Explaining what
you need
Making
suggestions
1
2
Bank supplies
Email
3
Bank furniture
Website
4
Bank
documents
Teller manual
Requesting
account statement, account application, change of
address, deposit slip, withdrawal form, envelope, teller identification
receipt, balance sheet, cashier's check, register
currency counter, coin machine, swipe card reader, Stating
requirements
calculator, adding machine, computer, monitor,
security camera, shredder, printer, counterfeit detector
lobby, waiting area, customer service desk, teller
station, counter, breakroom, foyer, vault, manager's
office, safe deposit box
is, equals, comes to, and, plus, add, minus, less,
subtract, times, multiplied by, over, divided by, -
hundred
Reporting a
problem
Talking about
numbers
5
Bank machines Website
6
Parts of a bank Bank checklist
7
Numbers
Chart
8
Savings
accounts
Checking
accounts
Credit cards
Newspaper article savings account, deposit, limit, withdrawal, depositor, Warning
customers
interest, earn, interest rate, long-term, minimum
balance
Advertisement
checking account, check, debit card, debit, liquid,
direct deposit, average balance, maintenance fee,
checkbook, overdraft, returned
credit card, credit limit, balance transfer, approve,
annual fee, APR, finance charge, cash advance,
introductory rate
Offering a
service
Describing
interest rates
9
10
Business letter
11
Access
channels
.
Website
branch, brick-and-mortar, ATM, drive-up, PIN, deposit, Providing options
withdraw, funds, ATM fee, call center, online banking,
mobile banking
electronic statement, paperless, bill pay, transfer,
security measures, secure, SSL, phishing, password,
lock out, log in
Collecting
personal
information
12
Online banking Website
13
Office and
administrative
support
Phone banker
Job postings
Describing job
receptionist, greet, administrative assistant, support,
duties
head teller, oversee, data entry keyer, records,
branch manager, accounting clerk, bookkeeping clerk
phone banker, telephone banking, automated,
answering system, customer service, resolve, issue,
call center, complete, transaction
teller, handle, verify, check, accuracy, issue,
calculate, money order, accept, payment, count
Starting a
transaction
Talking about job
experience
14
Letter
15
Teller
Job posting
Banking Basics
Unit 1
- Money
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Unit 2
- Bank supplies .
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Unit 3
- Bank furniture
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Unit 4
- Bank documents
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Unit 5
- Bank machines
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Unit 6
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Unit 7
- Numbers
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Products and activities
Unit 8
- Savings accounts
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Unit 9
- Checking accounts
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Unit 10
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Credit cards
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Unit 11
- Access channels
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Careers
Unit 12
- Online banking
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Unit 13
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Office and administrative support ..
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Unit 14
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Phone banker ..
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Unit 15
- Teller
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Appendix
Glossary
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34

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