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Practical Software

Process Improvement

DISCLAIMER OF WARRANTY

The technical descriptions, procedures, and computer programs in this book have

been developed with the greatest of care and they have been useful to the author

in a broad range of applications; however, they are provided as is, without war-

ranty of any kind. Artech House, Inc., and the author and editors of the book titled

Practical Software Process Improvement

make no warranties, expressed or implied,

that the equations, programs, and procedures in this book or its associated soft-

ware are free of error, or are consistent with any particular standard of merchant-

ability, or will meet your requirements for any particular application. They should

not be relied upon for solving a problem whose incorrect solution could result in

injury to a person or loss of property. Any use of the programs or procedures in

such a manner is at the user’s own risk. The editors, author, and publisher disclaim

all liability for direct, incidental, or consequent damages resulting from use of the

programs or procedures in this book or the associated software.

For a listing of recent titles in the

Artech House Computer Library,

turn to the back of this book.

Practical Software

Process Improvement

Robert Fantina

artechhouse.com

Library of Congress Cataloging-in-Publication Data

A catalog record for this book is available from the U.S. Library of Congress.

British Library Cataloguing in Publication Data

Fantina, Robert

Practical software process improvement.—(Artech House computing library)

1. Computer software—Development—Management

I. Title

005.1’068

ISBN 1-58053-959-9

Cover design by Igor Valdman

685 Canton Street

Norwood, MA 02062

International Standard Book Number: 1-58053-959-9

10 9 8 7 6 5 4 3 2 1